Partner Support Specialist

Tip Contract
Normă întreagă
Număr de referință
Titulatură academică
Această poziție este arhivată
Această poziție este arhivată
Descriere job
  • Control a call through an effective communication technique – call management.
  • Build relationships with clients and suppliers by listening actively, questioning appropriately, and by providing updates and feedback.
  • Adapt to and handle changing situations and environments.
  • Resolve conflicting situations by using effectively the interpersonal skills.
  • Resolve problems by clarifying issues, researching and exploring answers and alternative

solutions, implementing solutions, and escalating unresolved problems.

  • Provide suitable alternatives when required and offer detailed information to customers and agents.
  • Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level – manage stress.
  • Fluency in spoken and written English.
  • Other European languages (Spanish, French, German, Italian, Nordics) are a plus.
  • Strong communication, interpersonal, and client relationship management skills.
  • Good negotiating and influencing skills.
  • Accuracy, research skills, and attention to detail.
  • Ability to anticipate and solve problems.
  • Ability to work under pressure and to tight deadlines.
Alte note
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Această poziție este arhivată
Această poziție este arhivată