Tip Contract
Normă întreagă
Număr de referință
Titulatură academică
Diplomă universitară
Această poziție este arhivată
Această poziție este arhivată
Descriere job
  • Identifies customer needs (collect feedback from the customer contact center, distribution network, social networks, etc.) and come up with suggestions for quality improvements.
  • Perform audits on recorded and live client interactions and provide evaluation feedback and improvement measures
  • Participates in the definition of training materials (processes, products, promotions) and coordinates communication and correct usage in the contact center and network.
  • Is responsible for the proper application of procedures / understanding of new - products / optimization of speeches
  • Communicate & works closely together with stakeholders in technical, IT, Marketing & sales) to implement improvements
  • These responsibilities include both Romanian and Hungarian market.
  • 3+ years of professional experience working in sales and/or customer care environment
  • Proactive analysis of current situation to align with company’s goal
  • Great people skills and ability to communicate feedback
  • Analytical skills, strong ability to work with numbers
  • A customer focus, a strong drive for results, and a collaborative team player
  • Comfortable in an international environment (English daily) and at the same time is a native speaker in Romanian & Hungarian language (written & spoken)
  • Be able to work autonomously
Alte note
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Această poziție este arhivată
Această poziție este arhivată